Support
How can we help?
Most things, like changing or cancelling a booking, are quickest through your AI assistant. For anything else, our team is a short email away.
Email supportsupport@askbooked.comWe reply within one business day. Include your booking reference if you have one.
Cancel or change a booking
1. Ask your AI assistant
In the same assistant you booked with, say something like “Cancel my grooming appointment on Saturday” or “Move my court booking to 7pm”. It will show you any refund or fee before anything changes.
2. Or contact the business
The business’s contact details are in your confirmation. The business provides the service and can help directly with changes, special requests and questions about the service.
3. Still stuck? Email us
Write to support@askbooked.com with your booking reference. We’ll help you reach the business and follow up on refunds.
Common questions
Our Customer Terms and Privacy Policy have the details.
Will I get a refund if I cancel?
Refunds follow the business’s cancellation policy, which was shown before you booked and is in your confirmation. Cancel within the free cancellation window for a full refund. After that, the business may keep a late cancellation fee. If the business cancels, you get a full refund.
When will my refund arrive?
Refunds are issued by the business through Stripe to your original payment method. Most banks show them within 5 to 10 business days.
I was charged but didn’t get a confirmation
Ask your AI assistant to “show my bookings”, which will show the latest status. If it still looks wrong, email support@askbooked.com with the time of payment and the business name and we’ll sort it out.
There was a problem with the service itself
Please contact the business first, as it provides the service and is responsible for it. If you can’t resolve it, email us and we’ll reasonably help by passing on your complaint and helping you reach the right person.
How do I delete my data?
Email support@askbooked.com from the address you used to book. We’ll verify it’s you and delete what we’re not legally required to keep.
I run a business. Who do I contact?
Partners can manage everything from the partner dashboard, or email support@askbooked.com. Not a partner yet? Learn about joining.